Shipping & Delivery – Garage Project

Shipping & Delivery

Covid-19 Update NZ & AU

 

    • As an essential business Garage Project is still brewing beer and shipping alcohol from our webstore during the category 4 lockdown within NZ.

    • During the category 4 lockdown we are only permitted to sell beverage products, we will not be selling or shipping any merchandise.

    • We are experiencing a huge influx of online orders. We are working our hardest to clear these orders as quickly and efficiently as possible but we must also ensure that our webstore team is operating in a safe environment. The new regulations and procedures do slow things down but we hope you can appreciate the safety of our staff is of the utmost importance.

    • We are experiencing a huge influx of online orders due to the current Covid-19 lockdown in NZ, thanks for your patience and understanding.

    • Across the entire brewery including the Webstore we have implemented strict new protocol under MPI guidelines to ensure the safety of both our staff and our customers.

    • Under the Category 4 Guidelines all GP venues are temporarily closed. We can't wait to see you again when we reopen in the future, but until then you can order your beer from our online shop. We can deliver it right to you. Cheers, and take care!

    • Please bear with us as we navigate these new challenges and get in touch at info@garageproject.co.nz if you have any questions not answered below.


    Shipping rates



      • $5 Wellington

      • $10 Rest Of New Zealand

      • Orders over $50 Free Shipping

    Prices in NZD


    FAQs

    Where is my order?

    We are working our hardest to clear orders as quickly and efficiently as possible but we must also ensure that our webstore team is operating in a safe environment.

    We have a skeleton crew in order to manage our H&S and limit contact. These new regulations do slow things down but we hope you can appreciate the safety of our staff is of the utmost importance.

    In both NZ and AUS Couriers are also under huge pressure.

    In NZ Due to the high demand on TOLL’s systems, we are unable to use their Track & Trace functions at the current time.

    In AUS orders will be sent a Track and Trace code with their order confirmation email you can use this to trace your order.

    When will my order arrive?

    As soon as possible! 

    With the additional pressures on courier services we are experiencing sometimes significant delays with deliveries.

    Both within NZ and Aus Delivery timeframes have been varied but once your order has been packed please note this could take up to 7 working days to be delivered to you. If after 8 working days you still haven’t received your parcel, please get in touch by emailing us at websales@garageproject.co.nz or websales@garageproject.com.au

    My order has arrived, but it’s incomplete and/or damaged.

    FOR NZ Please send an email to websales@garageproject.co.nz with the following details:

    FOr AUS Please send an email to websales@garageproject.com.au with the following details:

    • Please use “Incomplete/damaged order” in your subject line
    • Which items are missing/damaged/incorrect
    • Photo of order

    We will need all of the above before we can send out a replacement order, which we will do so as soon as possible.

    My address has changed since I placed my order.

    Unfortunately we aren’t able to change your delivery address once the order has been placed. Please liaise with the current residents of the delivery address.

    I have already placed an order - can I add more items to it?

    No - to get your orders out as quickly as possible we need to streamline. If you would like more items please make another order on the webstore.

    How will I know what new releases are coming out?

    Follow us on Social media to keep up to date with GP news including new releases

    https://www.facebook.com/garageproject/

    https://twitter.com/garageproject

    https://www.instagram.com/garageproject/