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The bottom line is this: we really love bringing you good, tasty things, and we will always want to make it right if you've had anything less than a great experience with us. There are details on our policy below, but if in doubt we will always encourage you to get in touch with us at email@example.com, so we can work through it with you.
Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery, please get in touch with the team (firstname.lastname@example.org) no later than three days after the receipt of the products. Use your order number in the subject line - it'll be on your packing slip + on the freight label, 5-6 digits starting with 'GPWEB'. Our go-to fix for this will be to send you direct replacements products - however, sometimes items sell through before we get a chance to rectify things. In this case, we'll look to make it up to you through product substitution or credit.
We work closely with our couriers to ensure all shipments arrive in a timely fashion. However, there may sometimes be delays outside of our control - if the timeframe in which you can expect to receive your orders changes, we'll make sure to let you know on the Shipping + Delivery page, and also in your order confirmation email. If your order is already in transit, we'll reach out directly to give you a heads up.
There are some situations where an exchange or return might be required. If the cause of the return or exchange is our fault, we will cover the shipping costs of the arrangement and endeavour to fix it with you as promptly as possible.
We do not offer returns or exchanges for gift cards or beer. Beer is a perishable product which deteriorates over time and in transit - we will not sell beer that has travelled around the country! In these cases, we will ask you to consume or dispose of perishable products as you see fit.
Where the return or exchange is due to your personal preference or a change in your circumstances, you will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete a return or refund, we require a receipt or proof of purchase. If we have agreed on a return and/or refund via email beforehand, you can send the products to us (7 Marion Street, Te Aro, 6011) within 14 days of receipt, in its original condition and packaging, and we will refund you the value less the original delivery costs.
Just like when you purchased our beer, you must be over 18 years old in order to receive a refund or exchange on our products.
We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.
Please note that under the Terms of Service you have no entitlement to return goods for a refund beyond the situations covered above. If Garage Project does consent to the cancellation of your order, you may need to incur handling charges to return products to Garage Project.